Last Updated: January 2026
This Privacy Policy explains how Stretch Therapy Kenya collects, uses, and protects your personal information.
1. Information We Collect
1.1 Personal Information
When you book a session or contact us, we may collect:
- Name and contact information (email, phone number)
- Service preferences and booking details
- Health and medical information relevant to your treatment
- Payment information (processed securely through third-party providers)
1.2 Automatically Collected Information
We use Google Analytics to collect:
- Browser type and version
- Device information
- IP address (anonymized)
- Pages visited and time spent on site
- Referral sources
2. How We Use Your Information
We use your information to:
- Provide Services: Schedule appointments, deliver stretch therapy sessions, and maintain treatment records
- Communication: Send booking confirmations, reminders, and follow-up messages
- Improvement: Analyze website usage to improve our services and user experience
- Marketing: Send promotional offers and updates (with your consent, which you can withdraw anytime)
- Legal Compliance: Meet legal and regulatory requirements
3. Information Sharing
We do NOT sell your personal information. We may share your information with:
- Service Providers: Email services (FormSubmit) and analytics (Google Analytics)
- Legal Requirements: When required by law or to protect our rights
- Medical Professionals: With your explicit consent, for coordinated care
4. Data Security
We implement industry-standard security measures:
- SSL encryption for all data transmission (HTTPS)
- Secure storage of personal information
- Regular security audits and updates
- Limited access to personal data (staff only)
- Secure backup systems
Note: While we take extensive precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
5. Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your data (subject to legal requirements)
- Opt-out: Unsubscribe from marketing communications
- Data Portability: Receive your data in a structured format
- Restriction: Limit how we process your data
To exercise these rights, contact us at: [email protected]
6. Cookies
We use cookies for:
- Essential Cookies: Required for website functionality
- Analytics Cookies: Google Analytics to understand user behavior
- Marketing Cookies: Track advertising effectiveness (if applicable)
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.
7. Data Retention
We retain your information for:
- Treatment Records: 7 years (as required by medical record regulations)
- Contact Information: Until you request deletion or opt-out
- Analytics Data: 26 months (Google Analytics default)
- Financial Records: As required by Kenyan tax law
8. Third-Party Services
Our website uses the following third-party services:
9. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices: